Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by GenAI Pty Ltd (ABN: 39652200158) ("we", "our", "us"). By using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not use our services.

2. Description of Service

GenAI provides AI-driven SRE Observability solutions. Our services include advanced observability tools, AI-powered incident response, predictive analytics for system reliability, automated root cause analysis, and customized SRE dashboards. We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.

3. User Accounts

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

4. User Obligations

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not use our services in any way that causes, or may cause, damage to the service or impairment of the availability or accessibility of the service.

5. Intellectual Property

The content, features, and functionality of our services are owned by GenAI and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Limitation of Liability

To the maximum extent permitted by law, GenAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

8. Indemnification

You agree to indemnify and hold GenAI harmless from any claims, losses, liability, damages, and/or costs (including reasonable attorney fees) arising from your use of our services, violation of these Terms, or violation of any rights of a third party.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will always post the most current version on our website. By continuing to use our services after any changes have been made, you agree to be bound by the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: contact@genai.com.au
Phone: (0448) 445 275