The people who scope the work are rarely the people who build it.Senior engineers, from the first question to the working system.
Observability, SRE, platform engineering and incident response for Australian enterprises. Investigated, designed and built by the same team.
No consulting pyramid. No strategy-to-delivery handoff. The engineer who scopes the work is the engineer who builds it, and stays until it runs in production.
What we do
Observability
Instrumentation, telemetry pipelines and the cost of them. Making the signal in a large estate usable rather than merely present.
Site reliability engineering
SLOs that mean something, error budgets people actually spend, and the operational practice around them.
Platform engineering
The paved road: delivery pipelines, environments and the interfaces application teams build against.
Incident response
How production failures are detected, escalated, investigated and recorded, and what consumes that detection when nobody is watching.
FinOps
Where cloud and tooling spend actually goes, and which of it is buying something.
Background
Observability, SRE and platform engineering work at Qantas, WooliesX, Commonwealth Bank, Metcash, Aware Super, Zurich and Flybuys.
Response Engineering
Genai delivers production engineering engagements using the open work developed at Prime Vector.
The Response Engineering category and the Open Agent specification are stewarded by Prime Vector, where the specifications, reference implementations and technical writing live.
Contact
Talk to us.
Most engagements start with a conversation about something specific that is not working in production. A short call is usually enough to tell whether we are the right people.
Or email contact@genai.com.au.